nGenius Intelligent Data Source for collecting Call Detail Records (CDRs) from call control servers and Session Border Controllers (SBCs) in addition to Unified Communications (UC) endpoint data metrics from Microsoft Lync Monitoring Server and IBM Sametime clients.
nGenius Voice | Video Data Collector is engineered to collect performance metrics and CDRs from UC endpoints, call control servers, and SBCs. This high-performance appliance has pre-built modules that recognize CDR and endpoint quality metric data formats from UC vendors such as Acme Packet, Avaya, Cisco, IBM and Microsoft. Genius Voice | Video Data Collector works in conjunction with the nGenius InfiniStream Appliance and nGenius Voice | Video Engine appliance to accurately determine quality of user experience.
The call detail provided by nGenius Intelligent Data Sources is used for the service desk operations workflow within nGenius Voice | Video Manager. nGenius Voice | Video Manager is a performance management and analysis module for UC and is part of the nGenius Service Assurance Solution. It enables enterprises to optimize service delivery, protect the user experience and simplify IT operations for voice, video and data applications.
nGenius Intelligent Data Source for collecting performance metrics and call detail records from UC endpoints, call control servers, and SBCs. Compact 1RU form factor saves space and provides enterprise-class performance supporting up to 40,000 endpoints.
- Collects valuable quality metrics and CDR data for nGenius Voice | Video Manager
- Recognizes CDR and endpoint quality metric data formats for all major UC vendors
- Easy-to-add new plug-ins to extend support for new data formats
- Incorporates signaling metrics from nGenius InfiniStream appliance for SIP, H.323, and SCCP protocols to correlate call setup with media metrics
- Securely transmits data to nGenius Voice | Video Manager.